SAP ERP for the trading industry

An important focus within the trading sector lies in the master data administration with all relevant data of products, suppliers and conditions. All data can then be used for the operative order management.  Moreover, there is a basic demand planning for automated creation of purchasing proposals due to pre-defined rules.

Further functions enable comprehensive product data administration, support with the creation of products and a basic document management that enables the deposition and administration of documents.

SAP ERP also offers integration and connection to other solutions. KINAMU provides standard interfaces, e.g. supplier integration.

Satisfied with your current ERP solution?

No, because it is too complicated and expensive, even though much time was spent to evaluate your specific requirements and to finally implement the system. If you had chosen a solution by KINAMU you would have been spared all this.

The core element of the KINAMU business solution is SAP ERP 6.0 which is the most sophisticated and feature-rich application currently on the market. Reliable, tried-and-tested and widely used, this ERP product covers all relevant business areas.

One of our key messages is that ERP does not have to be complicated. This is why we use standardized best practice functions and processes delivered in the basic system. At the same time, we are able to quickly adjust the system to meet individual needs - which is neither complicated nor expensive.
 

Full functional scope...

Finally, you will be provided an ERP system with functions covering all areas from accounting to logistics: including management accounting, financial reporting with asset management and standard reporting, all logistic areas are addressed including purchasing, inventory management, sales and distribution, delivery processing, billing, production planning, and project management. 

We are industry specialists.

We support you with the realization of your CRM project in the trading sector. Our appliance offers you a solution that meets industry specific requirements – no matter in which trading sector you are in.

We know, what you need. 

In the retail market the differentiator in building long-term customer relationships, is often service quality and customer satisfaction not the product itself.

Trends have to be quickly recognized, to stay ahead of the competition.

Your advantages:

• Standardization of processes, optimization of cost efficiency
• Comprehensive sales controlling
• Sales development on articles
• Reporting of sales figures and opportunities
• Focused campaign management
• Ready-made out-of-the-box solutions
• Single source database for all customer related information
• Contact management
• Optimized offer-, order- and service management
• Overview on all cross-/up-selling opportunities
• Increasing sales efficiency through easy reporting and visualization of current opportunities

We are industry specialists.

We support you with the realization of your CRM project in the service sector. Our CRM appliance offers you a solution that meets industry specific requirements – no matter in which service sector you are in.
 

We know what you need.

And what is it that the success finally depends on? Customer satisfaction and loyalty, of course. Because satisfied customers do come again. Therefore, competent customer support – from the first contact, via inquiries up to after sales service has highest priority.

The sales staff has to be able to focus on their core processes. Therefore, our CRM solution offers the necessary common knowledge base - a central customer and product database.

Every sales person - no matter if internal or external sales, gets a comprehensive overview on all customer activities.

Acting, instead of reacting: It is important to focus on marketing developments immediately, act accordingly and bear the costs in mind.

Your advantages:

• Proactive actions based on real market data
• Focused campaign management
• Single source database for all customer related information
• Cross-department communication with the customer
• Contact management
• Planning and reporting of visits
• Optimized offer-, order- and service management
• Overview on all cross-/up-selling opportunities
• Increasing sales efficiency through easy reporting and visualization on current opportunities
• Ready made Out-of-the-box solutions

Be sure that CRM will not be a flop in your business.

While increasing globalization provides new possibilities for economic growth, the competition in the market is also growing constantly. In other words: The fight for customers becomes fiercer. This and many other slogans such as “CRM – the silver bullet”, “CRM as strategic must” or “CRM on-demand” are often discussed in debates on CRM systems.

In view of all this it is an undeniable fact that winning new customers and building customer relationships has to be given top priority – which, in the end leaves you to find an appropriate CRM tool.
 

User friendly and easy-to-use

Here at KINAMU, we attach great importance to user-friendliness and ease of use which are decisive factors for the successful implementation of a CRM solution in businesses. The typical CRM user is a “casual user” who only every now and then uses the system and is someone who is not interested in the theory of CRM but in performing their tasks intuitively and efficiently, for which web based solutions are ideal.

The KINAMU CRM solution is based on SugarCRM Professional, an open-source CRM solution which particularly provides small and midsized businesses an excellent functional scope at a reasonable price.

• Customer & Contact Management
• Marketing, Campaign and Lead Management
• Sales Support
• Opportunity Management
• Customer Support (Case Management) 

Integration with ERP...

It goes without saying that the KINAMU CRM solution is fully integrated with the ERP system. For handling customer orders or billing in your ERP system you can directly access the central database of the KINAMU CRM solution to retrieve the necessary data.

... and synchronisation with MS Outlook, iPhone and Blackberry

We are industry specialists.

Our CRM appliance offers you a solution, that meets your industry-specific demands - no matter in which business you are in.
 

We know, what you need.

Due to the increasing pressure of competition, customer satisfaction is becoming the most critical success factor. And what is it that this success finally depends on? Correct - a professional customer support - from the first offer through to the after-sales service.

Characteristically for the industry sector are long decision phases, a buying center as well as high amounts of order.

The sales staff has to be able to focus on its core processes. Therefore, our CRM solution offers the necessary, common knowledge base - a central customer and product database.

Every sales person, no matter whether internal or external sales, receives a comprehensive overview of all customer activities, such as inquiries, orders, service agreements and complaints. The system helps you by visualizing complex process structures.

Acting, instead of reacting: It is important to focus on marketing developments immediately, act accordingly and bear the costs in mind.
 

• Ready made out-of-the-box solutions
• Single source database for all customer related information
• Cross-department communication with the customer
• Contact management
• Planning and reporting of visits and all customer communication
• Optimized offer-, order- and service management
• Overview on all cross-/upselling opportunities
• Increasing sales efficiency through easy reporting and visualization of current opportunites

Everyone talks of tailored industry-specific solutions – we have them!

Every industry has different demands. But there are, of course, similar or almost identical processes in all businesses, such as accounting.

And this is exactly what you can expect from our KINAMU solution: standardization where possible, individualization where necessary. No matter, what your industry is or nature of your business is - we offer industry-specific CRM- and ERP solutions tailored to your requirements.

In summary, we combine the advantages of commercial and OpenSource products and adapt them to your specific requirements. Learn more about your industry solution in the relevant menu item above.

We know the demands of your industry.

There is no simplier cost model than this.

With a solution from KINAMU your costs are transparent. You receive the total package of hardware, software, maintenance, support and service without initial investments. You will simply have to pay a fixed price per user (at least 5) per month.

Costs

The costs for a KINAMU ERP Appliance start at 159.- Euro per user per month. The costs for a KINAMU CRM Appliance start at 89.- Euro per user per month.

At KINAMU all inclusive actually means that all costs are included, such as for:

• the provision of server-side hardware
• all necessary software licenses including all due fees for the operation and maintenance of the hardware
• the initial customization of the system
• the continuous support and maintenance of the system (fair use principle)

We can easily satisfy your wish for a transparent TCO and thus enable you to have a clear overview of your total costs.

And, what is more, we do not charge any money as long as the system has not gone live.

As versatile as your requirements.

We offer tailor made CRM-, ERP- and e-Marketing solutions, based on commercial and OpenSource products - as an all-in-one package including hardware, software, service and support, with quick implementation and at a reasonably monthly fee.

As a KINAMU customer you can expect short implementation periods, without the need to build up internal expert knowledge; so, the benefits are all yours as there are no capital investments to be made and no financial risk to be taken.

Your advantages in a nutshell:

• reliable, well-proven solutions
• single-source solution including hardware, software, hosting, support and services
• advantages of a conventional IT-infrastructure, combined with those of a webbased software
• An affordable monthly fee- adapted to the budget of small and medium-sized businesses
• highes flexibility and future security without capital investments
• completely integrable to the existing infrastructure
• quick implementation, future scalability
   

More than 120 international customer trust in us.  Let us inspire you too.

Stay up-to-date!

Our current press releases can be found here.

You want to learn more about upcoming events? Please find all datails here.

For subscribing our KINAMU-News, just fill out this form.