FAQs on the Solution

What software components will be used?

The ERP solution we use is SAP ERP 6.0 (ECC 6.0). In CRM we work with the open source solution SugarCRM Professional. Further components for business intelligence as well as e-commerce are planned.

Are these complete solutions or specially designed solutions for KINAMU?

The software we use is a complete solution which provides the total scope of functions. Thus, it is ensured that you will be able to continuously use new functions of the software. The use of the KINAMU appliance only gets you started with SAP and SugarCRM.

What hardware components will be used?

The KINAMU business appliances are based on Intel servers by Hewlett Packard. We will use high quality servers specially developed for business critical operations.

We have our own servers - does KINAMU install their software solutions on our hardware?

No. To be able to guarantee our prices and service levels and to ensure the compatibility of the used appliances as well as their remote maintenance we provide the necessary hardware components. As we have favorable terms when purchasing equipment we are able to directly pass these price benefits on to our customers and thus guarantee a rather cost-saving variant.

What components are provided for the installation of a complete solution?

For the operation of the KINAMU Business Appliance you will need access to the internet so that we will be able to carry out our remote support and monitoring of the appliance to ensure its proper function.

Further, an in-house network and user PCs (which have to be modern Windows compatible PCs) at the customer location are required. Alternatively, the software may also be operated from a central server by running on thin clients.

Will software be installed on our company PCs? If yes - by whom?

With an ERP solution which is based on SAP, yes. For this purpose the SAP client will be installed on the PCs locally. KINAMU will provide the installation medium (CD). The installation will have to be carried out by the customer's IT personnel. To do this, no specific knowledge is required. The installation is simple and similar to a usual Windows application.

For the operation of a CRM appliance you will only need a web browser (Internet Explorer, Firefox, etc.). No additional software will have to be installed on your local PC.

Will I be able to connect already existing systems to it?

Yes, the connection to already existing systems is possible. KINAMU may provide predefined standardized interfaces. Additional interfaces will have to be checked and may incur additional costs (which have to be paid once).