We are industry specialists.We support you with the realization of your CRM project in the service sector. Our CRM appliance offers you a solution that meets industry specific requirements – no matter in which service sector you are in.
We know what you need.This is a session within the business concept. The concept is signing contracts. And what is it that the success finally depends on? Customer satisfaction and loyalty, of course. Because satisfied customers do come again. Therefore, competent customer support – from the first contact, via inquiries up to after sales service has highest priority. The sales staff has to be able to focus on their core processes. Therefore, our CRM solution offers the necessary common knowledge base – a central customer and product database. Every sales person – no matter if internal or external sales, gets a comprehensive overview on all customer activities. Acting, instead of reacting: It is important to focus on marketing developments immediately, act accordingly and bear the costs in mind.
- Proactive actions based on real market data
- Focused campaign management
- Single source database for all customer related information
- Cross-department communication with the customer
- Contact management
- Planning and reporting of visits
- Optimized offer-, order- and service management
- Overview on all cross-/up-selling opportunities
- Increasing sales efficiency through easy reporting and visualization on current opportunities
- Ready made Out-of-the-box solutions