Our Service

Lean back and relax – we do the work for you.

We are your competent partner for all CRM questions. Tailored to your requirements, we offer you support with implementation, operation, training and support of your staff. Moreover we have extensive development know-how and help you with the realization of individual requirements.

The 5 ultimate benefits of the KINAMU model:

  • Clearly calculable costs and no initial investments. An affordable monthly fee.
  • Quick implementation in a few weeks.
  • Easy-to-use, optimal end user support and no entry hurdle
  • Heightened data security and availability
  • Flexibility, adaptability and future scalability

A solution which offers software, hardware, service, support and operation all from one source? Sounds too good to be true and rather wishful thinking, you say?
Not with us, let KINAMU convince you that there is such a solution.

 


 

Process Consulting

As part of our consulting approach, which has the the big picture in mind, the consideration of your processes are an integral part of our projects. With our knowledge gained in more than 200 implementation projects, we are able to support our customers in the collection and analysis of their processes, as well as in their design and development. We use the experience of our consultants from comparable industries and similar organizations to highlight your optimization potential. This allows us to further develop existing processes with you or to redesign them to the advantage of your company. Of course, we consider change management as part of our work. Besides the organizational aspects, we however also focus on the feasibility of implementing IT systems, as this is the only way to achieve sustainable benefits for your company

 


 

Quick implementation.

The implementation and go-live of the system will be completed in four to six weeks.

While others still demonstrate products and work out specification we will have developed a fully-

fledged prototype of your solution by then.

Only after acceptance and go-live of the system will the monthly user fee become effective.

 

 

 

 


 

System Operation

KINAMU won’t let you down!

Monitoring of completed backup processes, to carry out system updates or to care for data security – just leave it to us. We at KINAMU support you and your employees even after the system’s go-live either via telephone or via remote access to your employees’ working places.

Hosting onsite/offsite

It is up to you, whether you run your solution onsite our offsite in our data center. No matter which way you prefer – together with our partners we take over responsibility on operation and security. Via our network, servers and systems are monitored and maintained.

As a KINAMU client, you do not need to gain expert know how. Nevertheless you get the best available service.

 


 

Training

One of the most important success factors after the implementation is staff training. It has to be efficient, effective and sustainable.

Our basic-training provides you an overview on the basics and standard features. We show you how to use your CRM system and how to increase your efficiency significantly.

The training focuses on your project and your individual requirements. So you work efficiently from the very beginning and get your desired results immediately.

If questions arise during operation our support team will be at your disposal anytime. Depending on the service level agreement, that is already included in the service package or charged on a time basis.


Support

At KINAMU customer satisfaction is our top priority, which is why we and our partners support you in the ongoing operation. Should any questions arise, our support staff will be available to you and your end users by phone or e-mail. Depending on the agreed service level, the support is already included in the package or will be billed according to the time required. On weekdays, our staff can be reached by phone between 08:00 am – 05:00 pm.

Via our support portal and e-mail, we take your cases around the clock.

 


 

Development

Our developers have extensive and sophisticated long-term know-how for programming bespoke applications and enhancements.

You have some special requirements? No Problem, we can help you.

We are your competent partner in terms of development – Contact us!